Agravity Systems

Refund Policy

At Agravity Systems Private Limited, we strive to provide high-quality products and services. Our refund policy is designed to ensure customer satisfaction while maintaining clarity and fairness.

  1. Scope

This Refund Policy applies to all products and services offered by Agravity Systems Private Limited, including but not limited to drone services, crop health management solutions, and related products.

  1. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • Service Cancellations: If a service is canceled by the customer before the commencement date, a partial or full refund may be issued depending on the timing of the cancellation.
  • Service Dissatisfaction: If a customer is not satisfied with the quality of the service provided, they may request a refund within 15 days of service completion. The request will be reviewed on a case-by-case basis.
  • Product Defects: If a product is found to be defective upon delivery, customers are eligible for a replacement or refund. The defect must be reported within 7 days of receipt.
  1. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Services already rendered and deemed satisfactory.
  • Products that have been used, altered, or damaged by the customer.
  • Custom or personalized products/services.
  • Services or products that fall outside the specified refund eligibility period.
  1. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email [contact email] with your order details, including the order number, date of purchase, and a brief description of the issue.
  2. Review: Our team will review your request and determine its eligibility based on the conditions outlined above.
  3. Decision: We will notify you of the approval or rejection of your refund request. If approved, a refund will be processed to your original method of payment within 90 business days.
  1. Contact Information

For any questions or concerns about our Refund Policy, please contact us at:

Agravity Systems Private Limited
704, 7th Floor, Palm Court, MG Road, Sector 16, Gurugram, Haryana 122007, India
Email: agravitysystems@gmail.com